RETURN & REFUND POLICY
Return Policy Summary
Countries: United States
Return policy URL: https://koopmij.com/policies/refund-policy
Product condition: New only
Return period: 60 days
Returns accepted: With and without issues
Gift cards: Not accepted
Return method: By post
Return label: Download and print, Free
Restocking fee: No cost
Refund processing time: 10 days
60-Day Return Policy
I offer a 60-day return policy, which means you have 60 days after receiving your item to request a return.
If your product arrives damaged or defective, you are entitled to either:
- a full refund, or
- a replacement product at no additional cost.
In these cases, you may keep the damaged item or donate it if you wish.
Please complete this return and exchange form carefully and include it inside your return package or send it by email:
https://koopmij.com/pages/return-request-form
You can always contact me for any return question at
support@koopmij.com
Cancellation Rules
- Applied to unfulfilled items in an order
Cancellation Window:
- Until item is fulfilled
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
Returns for hazardous materials, flammable liquids, or gases are not accepted.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, I cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact me at
support@koopmij.com