Returns Policy

60-Day Return Policy

You may request a return within 60 days of receiving your order.

If your product arrives damaged or defective, you are entitled to either:
- a full refund, or
- a replacement product at no additional cost.

In these cases, you may keep the damaged item or donate it if you wish.

If you would like to return your order because you changed your mind or no longer want the product, return shipping costs are the responsibility of the customer.

Please complete this return and exchange form carefully and include it inside your return package or send it by email to our customer support team.

https://koopmij.com/en-nl/pages/return-exchange-request-form

You can always contact us for any return question at 

support@koopmij.com